Introduction

Welcome to the NextGem exclusive access feature! As a valued member, you now have the opportunity to access a curated selection of rare sports cards sourced from the web by our sourcing team. This guide will walk you through how to use this exciting new feature, ensuring you can take full advantage of the curated selection of cards available only to select NextGem members.

How It Works

Step 1: Accessing the Feature

If you are a NextGem member that has been granted access, you will automatically see the exclusive sports cards listed in the app alongside regular card listings. These cards are specially sourced and available only through this invitation-only feature.

Step 2: Viewing Exclusive Cards

  1. Open the App: Log into your NextGem account.
  2. Browse Cards: Use the Discover or Search feature to view the new cards listed. Check back often as new cards are added daily.
  3. Select a Card: Tap on any card to view its details.

Step 3: Requesting a Card

Instead of the standard "Make an Offer" button, you will see a "Request this Card" button. Follow these steps to request a card:

  1. Tap "Request this Card": This button is located in the card detail page.
  2. Enter Offer Amount: You will be prompted to include a non-binding offer amount. This offer is your initial bid and is not final. It allows our sourcing team to approach the card owner with an offer in hand.

Step 4: Behind the Scenes

Once you submit your request, our support team will handle everything:

  1. Negotiation: Our team will contact the card owner to present your offer and negotiate on your behalf.
  2. Updates: You will be kept informed throughout the negotiation process.

Step 5: Completing the Purchase

If your offer is accepted:

  1. Receive Purchase Details: You will receive instructions on how to complete the purchase.
  2. Seller Responsibilities: The seller will ship the card and provide tracking information.
  3. Payment Handling: All funds will be collected by NextGem and held until you confirm receipt and satisfaction with the card.

Step 6: Confirming the Transaction

  1. Receive the Card: Once you receive the card, inspect it to ensure it meets your expectations.
  2. Confirm Receipt: Confirm receipt and satisfaction in the app.
  3. Release of Payment: NextGem will release the payment to the seller, completing the transaction.

FAQs

What if I am not satisfied with the card upon receipt?

If the card does not meet your expectations, please contact NextGem support immediately. We will work with you to resolve any issues.

How long does the negotiation process take?

The duration of the negotiation process can vary. Our team will keep you informed and work as quickly as possible to finalize the deal.

Is my offer binding?

No, the initial offer amount is non-binding. It serves as a starting point for negotiations.

What if the seller rejects my offer?

If your offer is rejected, you can choose to make a new offer or select another card.

How do I track the shipment of the card?

You will receive tracking information from the seller once the card has been shipped. This information will be available in the app.

Support

If you have any questions or need assistance, please contact NextGem support at support@nextgem.com.

We hope you enjoy the exclusive access feature and find the rare sports cards you've been searching for. Happy collecting!